Introducing Number Manager from premier-cloud

Number manager is the market-leading portal for call management – an intuitive and easy-to-use platform that puts advanced call routing technology just a few clicks away in an extremely cost effective way.

Get total control of your business numbers and manage how your calls are handled. With real-time reporting and the ability to change routing with the click of a button, you can easily create and control all aspects of your telephony requirements, making immediate changes whenever you need.
MIssing a call will be a thing of the past with the ability to divert all calls to an alternative line, quickly and easily either online or through the app. Most importantly, Number Manager from premier-cloud gives your business real peace of mind with business continuity assurance.

 

MULTI DEVICE

Number Manager is all about ease of use and control at your fingertips, which is why we’ve been busy making it available across all devices, from Android to iOS, as well as any PC or tablet.

OUT OF HOURS & MISSED CALLS

This service asks the customer to leave a message during predetermined times or when your office is closed. If a line is busy / engaged, a Missed Call alert can be used to notify a manager (by email).

RATIO CALL PLAN

An option within a Hunt Group, incoming calls can be routed to a pre-defined list of locations on a percentage share basis, allowing for call distribution to be weighted across multiple sites.

IVR AUTO ATTENDANT

This service adds an automated menu system to your number (press 1 for Technical, 2 for Customer Support etc.).

CALL QUEUING

In order to retain callers and reduce their frustration when lines are busy, a Call Queue can be used.

HUNT GROUP

A Hunt Group can cycle a call through all available lines until someone picks up (and can be set to cycle through different destination numbers at different times of day).

MULTI-CALL ‘RING ALL AT ONCE’

This service allows up to seven different destination numbers to ring at the same time until the call is answered. This is a cloud based service offering phone system-like functionality over a wide area rather restricting you to one individual location or system.

EXPERIENCED TECHNICAL SUPPORT

All customers get full training on how to use Number Manager and ongoing support to stay on top of it too. But if you need a refresher, something extra or even some marketing collateral that might help, just ask.

PRE-CONNECTION GREETING / WHISPER

A short recording which is played to the customer upon connection. It can be used to simply greet the customer or to give important information. A Whisper can be used to notify the call recipient of the call’s origin. For example, you might advertise three numbers for three different products routing to a single line.